Refund Policy
Version 1.0.0 · Last updated 18 September 2026
Who we are
DINEO is operated by Lasla d.o.o. ("Lasla d.o.o.", "we", "us"), trading as DINEO. This policy applies to paid DINEO subscription plans (Start, Pro and Business).
30-day money-back guarantee
If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to a first purchase as well as to a renewal charge, and you do not need to give a reason.
How to request a refund
Lasla d.o.o. sells DINEO subscriptions directly. Card payments are processed for us by Stripe Payments Europe, Ltd. To request a refund, write to us at support@shadowos.com.co and we will pass the request on. Approved refunds are returned to the original payment method, usually within 5–10 business days depending on your bank.
Cancellations
You can cancel a subscription at any time from Plan & Billing. Paid features remain available until the end of the period you already paid for, and no further charge is made. Your venue data is not deleted when a plan ends. Free plans and free trials cost nothing, so there is nothing to refund; cancel before the trial ends to avoid the first charge.
Statutory rights
Nothing in this policy limits any rights you have as a consumer under applicable law. Billing, invoicing and tax for DINEO subscriptions are handled by Lasla d.o.o., with card processing by Stripe; we never see or store your full card details.