Terms of Service
Version 1.0.0 · Last updated 18 September 2026
1. Who you contract with
DINEO is operated by Lasla d.o.o., a company registered in Croatia, trading as DINEO ("we", "us"). By creating an account or continuing to use the service you agree to these terms and enter into an agreement with Lasla d.o.o. If you use DINEO on behalf of a business, you confirm you are authorised to bind that business; otherwise you confirm you are at least 16 years old.
2. The service
DINEO connects guests with restaurants, cafés and bars. Guests can browse venues and menus without an account and can request a table. Restaurant owners can publish a profile and menu, and manage reservations after their venue is verified. Lasla d.o.o. retains all ownership and intellectual property rights in the DINEO software, documentation and branding; you receive a limited, non-exclusive, non-transferable right to use the service within your selected plan. We do not guarantee uninterrupted or error-free performance.
3. Accounts
You are responsible for the accuracy of the details you provide and for keeping your sign-in credentials safe. You must be at least 16 years old to create an account. We may suspend accounts used for fraud, abuse or fake venue listings.
4. Reservations
A reservation request is an invitation to the venue, not a guaranteed table. The venue confirms, declines or cancels it, and DINEO shows you the current status. The venue is responsible for honouring a confirmed booking, for its food, service, prices and opening hours. Please cancel in the app if your plans change.
5. Owner obligations
Owners confirm they are entitled to represent the venue they register and that the details submitted for verification are true. Menu content, prices, allergen information and opening hours must be kept up to date. Duplicate or fictional venue listings are not permitted.
6. Plans and billing
DINEO offers a Free plan and paid plans (Start, Pro, Business) billed monthly or yearly in euros, each with a 14-day free trial. Prices are shown at checkout and any applicable sales tax or VAT is added there. Subscriptions renew automatically for the same period until cancelled. You can upgrade, downgrade or cancel at any time from Plan & Billing; paid features stop at the end of the period you already paid for, and your venue data is not deleted when a plan ends. Cancellation and refund mechanics are set out in our Refund Policy, which offers a 30-day money-back guarantee.
7. Seller and payments
Subscriptions are sold by Lasla d.o.o., the seller and invoicing party for all orders. Card payments are processed on our behalf by Stripe Payments Europe, Ltd. at Stripe's secure checkout, which also supports Apple Pay and Google Pay. Customer service and refund requests are handled by us at the support address above.
8. Content and reviews
You keep ownership of the content you publish and grant DINEO the right to display it in the app. Reviews must describe a real visit and may be removed if they are abusive, misleading or unlawful.
9. Acceptable use
Do not use DINEO unlawfully, for fraud or spam, to infringe anyone's intellectual property, or to interfere with its security (for example malware, probing, scraping or circumventing technical limits). Do not attempt to access data belonging to other guests or venues, reverse engineer the service, or resell or redistribute it.
10. Availability and liability
We work to keep DINEO available and accurate but provide it "as is". To the extent permitted by law, DINEO is not liable for indirect losses, nor for the acts or omissions of a venue. Nothing here limits rights you have as a consumer under applicable law.
11. Suspension and termination
You can stop using DINEO at any time and request deletion of your account. We may suspend or end access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations.
12. Governing law and contact
These terms are governed by Croatian law and the courts of Croatia have jurisdiction, without limiting any consumer rights you have in your country of residence. Questions, complaints or legal notices to Lasla d.o.o.: support@shadowos.com.co.